Cherie Fleur

Terms of Service

These are the applicable Terms of Service as of December 2023.
All of these statements in this TOS are prone to changes depending on discussions between me, the artist/designer, and you, the client/commissioner.

1. General Terms

During the communication between me, the artist/designer, and you, the client/commissioner, it is highly appreciated to write in a clear and polite manner. Providing visual and neat references is preferred, or hopefully something you can easily make. Text is difficult to visualize, it will depend on the situation. Questionable behavior will not be tolerated and I, the artist/designer, hold the rights to cancel your commission if that occurs.

_{* - If you have officially written permission for me to design/illustrate them, there are exceptions that can and will be discussed.}
If these fail to be followed I hold all the rights to decline your commission.

2. Payment

All commissions must be paid in full upfront through PayPal invoice, the currency accepted being USD. In most cases, 100% of the payment is required before starting the project.
This can be discussed to reach an agreement of 50% before starting the project and the other 50% after the sketch is approved, however this does not apply to all offers.

3. Process

Work In Progress will be provided if you, the client/commissioner, personally requests it, no matter the price of the project. The same will happen if I have any concerns about the continuation of the project.
The time frame of completion for your commission can range between a couple weeks to 3 months depending on multiple factors such as, in order of importance:

If any of the previously mentioned were to occur, you, the client/commissioner, will be notified as soon as possible through e-mail and/or the form of communication preferred.

4. Customer Satisfaction

I, the artist/designer, will do everything that is at my reach to make you, the client/commissioner, happy and satisfied. After a commission is finished, up to a maximum of 3 minor changes are allowed to be requested. Anything that requires more than an hour of work, or any extra changes, will come with an extra charge. Please be clear in your order at the start to avoid reworks.

5. Copyright & Usage Policy

I, the artist/designer, hold every right to the project and its process. The artist/designer is allowed to use the copyrighted artwork to showcase as portfolio. Some rights can be discussed during the process.

6. Information Privacy

I, the artist/designer, will do everything in my power to keep all your information 100% safe. None of your data or personal information is being used for anything outside of keeping track of commissions, and it is not shared anywhere. Payments are all through PayPal and it only shares your name for payment history purposes.
If you would NOT like your commission shared on social media, or prefer me to use a different nickname for you (be it for social media posting or portfolio sharing of commissions) you are in all the rights to notify me about your privacy preferences. These can all be discussed safely between you, the client/commissioner, and I, the artist/designer, in your preferred contact method.

7. Canceling & Refund Policy

I, the artist/designer, hold the right to cancel and refund the money for your commission/project at any time, for any given circumstances. I will notify you, the client/commissioner, if complications show up and we can reach an agreement for a successful refund.
You, the client/commissioner, have the right to cancel or demand a refund from me, the artist/designer, if and ONLY IF the project hasn't started. It usually starts 2 days after payment. Refunds are not allowed once creative work has been started.
Any reversal of payment/chargebacks forfeits any rights to work provided, will ban you, the client/commissioner, from future projects/commissions, and will be disputed with the payment provider.

Pricing

Got something else in mind?

Based on the prices previously mentioned you can gauge the budget I work with, and if you need anything that isn't in the options listed, feel free to contact me and we can come to a commission agreement. I'm always open to negotiations.